Personal touches won loyalty at Market Basket

The Boston Globe

By Callum Borchers July 25, 2014

William James College In the News

Dr. Erik Gregory, William James College's director of Organizational and Leadership Psychology, is quoted prominently in this Boston Globe article about the leadership of the former Market Basket CEO.

It's no wonder that the recent protests staged by employees of the Market Basket grocery chain resonate with so many people. From the characters to the setting, it is a quintessential American drama.  

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