PHS BS101 - Best Practices in Case Management
This course covers the variety of principles, practices, and issues associated with professional case management in human services. Emphasis is placed on the multiple roles and responsibilities of the case manager, his or her place within diverse human services settings, and the specific tasks associated with addressing human need. Students will learn to coordinate and effectively manage the comprehensive and holistic care of clients, from initial contact through termination of services. This course will provide students with a foundation for conducting needs and strengths-based assessments, completing documentation, planning for treatment and service delivery, and integrating, referring and following-up on services. In addition, the context in which the case management process occurs is reviewed, and organizational, legal, and ethical issues confronting the case manager are addressed.