Frequently Asked Questions

This list of Frequently Asked Questions (FAQ) will be updated regularly.
Last update: March 25, 2022

Does the College require community members to be vaccinated?

Yes, William James College is requiring staff, faculty, and students to be fully vaccinated. For the few who might be unable to comply with this directive for religious or health restrictions there will be some room for reasonable accommodation. This decision was announced on May 5, 2021. Please see vaccine requirements below.

What percentage of the William James College Community is fully vaccinated?

As of November 1, 2021, 99 percent of staff and faculty and 97.5 percent of students who have an on-campus presence are vaccinated.

Community members who have filed a request for and received accommodation are required to submit a negative Covid-19 test on a weekly basis.

Mask Requirement

  • Effective April 4, 2022 masks are no longer required for vaccinated individuals when on the William James College campus grounds (indoors or outdoors).
  • As of April 4, masks are optional, except when situations arise, in accordance with CDC, Massachusetts Department of Public Health, and College guidelines, that require their use. This includes the five-day period that follows isolation or quarantine and, because our vaccination policy remains unchanged, individuals who are unvaccinated and have a waiver on file must continue to wear a mask while on campus.
  • Some of our members will wish to continue to wear masks for a variety of reasons. Please be respectful, show courtesy, and try to comply if someone requests you wear a mask in their presence.
  • Students working in field sites should understand the mask requirements of their field site and abide by them. Per the Governor’s order, businesses other than those directly identified (transportation systems, healthcare settings, congregate care settings) are permitted to set their own rules regarding mask and vaccination policies.
  • See “vaccine requirements” below for additional information.

Vaccination Requirements (As of August 6, 2021)

  • All William James College community members must be vaccinated before returning to campus this fall for work or study.
  • Accommodations will be made for those who, for documented religious or health reasons, cannot comply with this mandate.
    • Faculty and staff members seeking accommodation should contact Human Resources to request the required documentation.
    • Students seeking accommodation, please see the "forms" tab in this FAQ page.
    • Students enrolled in fully remote programs, who will not physically report to campus at any point during the fall semester, and who will not be vaccinated, should complete the waiver process and indicate their online-only status.
  • Submitting Proof of Vaccination or Waiver Documentation
    • Students:
      • Log into the Student Portal and navigate to the Document Center.
      • Under “COVID Vaccination Documentation,” upload proof of vaccination (a photo or scanned copy of a vaccination card showing student’s name and date of birth) or waiver documentation via the Document Center.
    • Faculty/Staff will receive a form from HR that should be returned to HR (by email or hard copy) or submitted via Teams.
  • Community members who are not vaccinated must provide a negative COVID test every week (until changes are formally made to this written policy).
    • Results from PCR or over the counter tests are acceptable.
    • Students should submit test results to their department coordinator. Faculty/staff should submit test results to HR.
    • Visit to Find a COVID-19 Test. Download the full list of available testing sites via the link for contact information and to identify free or low cost sites.
  • Per the Governor’s order, businesses other than those directly identified (transportation systems, healthcare settings, congregate care settings) are permitted to set their own rules regarding mask and vaccination policies. Students working in field sites should understand the vaccine requirements of the field site and abide by them.

If I have symptoms associated with COVID-19, but no known exposure, should I get tested?
Yes. The CDC recommends that anyone, regardless of vaccination status or prior infection, with any symptoms of COVID-19 get tested. You should also plan to work remotely, stay away from others until you receive test results, and follow the advice of your health care provider or a public health professional.

What percentage of the William James College Community is fully vaccinated?
Please see the "vaccination and mask requirements" tab, above.

If I’ve heard about a positive case but I have not been informed that I was in close contact with that person or another person who has tested positive for COVID-19, do I need to get tested?
If you have not been officially notified and told that you were in close contact with an infected person, and you have no symptoms associated with COVID-19, testing is not required.

If I DO NOT have any symptoms associated with COVID-19, but I have been notified that I was in close contact with someone who has tested positive, should I get tested?
Per CDC recommendations, most people who have had close contact with someone who has COVID-19 should get tested.

Fully vaccinated people should be tested 3-5 days following a known exposure and should limit interactions with others until they receive a negative test result. If your test is negative, you do not need to submit test results to the College. If your test is positive, notify the College immediately.

Unvaccinated members of the WJC community with an on-campus presence must submit negative test results weekly.

What is “close contact”?
Close contact is defined as being within 6 feet for a total of 15 minutes or more over a 24-hour period.

If I am vaccinated, take a test for any reason, and I test negative, do I need to submit my negative test results to the College?
No, if you are vaccinated the College only needs to be notified in the event of a positive test result.

Unvaccinated members of the WJC community with an on-campus presence must submit negative test results weekly.

If I test positive for COVID-19, who should I notify?
All students, regardless of vaccination status, who test positive are required to notify the Dean of Students Office. Faculty and staff members must notify HR. It is imperative that you notify the College immediately so that contact tracing, if necessary, can occur.

If I test positive for COVID-19, what must occur before I can return the building?
If you test positive for COVID-19, you are required to isolate for at least 10 days from symptom onset (or from the date of the positive test date if you are asymptomatic). In addition, you must see improvement to any symptoms you may have, and you must be fever free for at least 24 hours (without the use of fever-reducing medications) before you can return.

What type of test is acceptable when submitting results?
Any COVID-19 diagnostic test for current infection can be used. For a list of local testing sites, please visit the website.

Where can I find forms or links to the required documentation?
A list is provided below. If you have questions, please contact HR (faculty/staff) or your department coordinator (students).

Students, completed health or religious exexmption forms should be submitted using the instructions below, or sent to the registrar's office.

Faculty/staff, please contact HR.

How do I submit proof of vaccination or waiver documentation?

  • Students:
    • Log into the Student Portal and navigate to the Document Center.
    • Under “COVID Vaccination Documentation,” upload proof of vaccination (a photo or scanned copy of a vaccination card showing student’s name and date of birth) or waiver documentation via the Document Center.
    • At this time, PDF is the only accepted file format for upload. You should be able to print an image to pdf from any device.
    • To check a previous submission, look on the ‘Previously Submitted Documents’ page to confirm that your Vaccination Proof was uploaded.
  • Faculty/Staff will receive a form from HR that should be returned to HR (by email or hard copy) or submitted via Teams.

As of the date of this announcement, November 15, 2021, high vaccination rates in our college community and external conditions both support a full return to the teaching and learning style originally associated with each program. This means, beginning with the Spring 2022 semester, any classes or programs that were traditionally (prior to the pandemic) held in person, will return to in-person delivery. This model is subject to change should world conditions necessitate revisions.

How will the College hold class during the Spring 2022 semester?
William James College will return to the delivery method traditionally associated with each program. For example:

  • Clinical PsyD program and School Psychology programs have always been in-person delivery and will return to an exclusively in-person delivery effective Spring 2022 semester.
  • Our Organizational Leadership Department programs have always been delivered blended or online and will continue in those modes.
  • The on-campus MA in Clinical Mental Health Counseling program on will return in-person for traditional and blended courses (the weekend residency portions).

Note, the BS in Psychology and Human Services program will continue its weekend residencies on Zoom for the spring semester while evaluating changes going forward.

Will the Fall 2021 “High Flex” model continue to be offered?
No, the Fall 2021 model was a temporary offering designed to support students’ transition back to campus. It will be retired with the start of the Spring 2022 semester.

Will this model change?
This is subject to change based on real world conditions. If conditions change, changes to this model will be communicated.

Will there be any exceptions?
We will allow a variance for the semester in very limited situations such as when a student submits a documented medical need for remote attendance by a physician. Vaccine and mask policies remain as communicated (please see the associated tab on this FAQ).

What about occasional absences?
Occasional absences may occur, as has always been the case. Instructors may allow students to “zoom in” to the class as a courtesy, on occasion and with prior arrangements, if it does not disrupt the in-person experience. However, faculty are not expected to modify the delivery of in-person teaching toward those who occasionally attend remotely.

Will there be a change to the grading policy?
For the Spring 2022 semester, and beyond, we will return to traditional grading policies.

I have never taken/instructed a class with remote access (via Zoom), what do I need to know?
A list of resources is included below. Support is available via the IT team for those who need it, there will also be trainings offered for faculty and students. Please check email for communications from Department Chairs. Please also take a moment to read this information about Online Etiquette and Video Conferencing Guidelines.

How do I access "Teams"?
If you have a school issued laptop, teams should already be installed on your computer but you can also install teams on your personal computer or your smartphone. Download the app directly from here:

Who do I contact if I have a technology question?
If it is a non-urgent question, please email

For urgent support needs, please call the help desk at 617-327-6777 ext 1600. Due to anticipated call volume, we ask that you please limit calls to only questions that are time sensitive.

Can I take my workstation monitor/docking station/keyboard/mouse home with me?
Yes. IT recommends you preform a quick cleaning before you take it, please see quick cleaning guide here:

Do I need a Zoom account to join a Zoom meeting?
No, you don't need a zoom account to join a zoom meeting. Only the person who is scheduling and setting a Zoom meeting is required to have a Zoom meeting account. The person scheduling the meeting will provide you with meeting login information.

I want to use the Zoom breakout room feature but it doesn't seem to work - what do I do?
Zoom Breakout room is a standard feature for all Pro account users (all faculty), but the ability to assign participant to each breakout room is not enabled by default. Please contact if you need this feature enabled.

Are there Zoom resources available for instructors using Zoom to teach classes?
Yes, Zoom provides this downloadable page with "Tips and Tricks for Teachers Educating on Zoom.">

Is Zoom HIPAA Compliant?
The short answer is no. However, OCR and HHS recently has suspended the HIPAA enforcement due to current needs. Find out more here:

If you use Zoom to connect with a client, please don't do the following:

  1. Send or receive any files via Zoom that contains PHI
  2. Post any PHI info via Zoom chat
  3. Recording any Zoom sessions that contained any PHI information

Related, please also see the FAQ on IRB and Face-to-Face Research

What are the building hours?
Regular building hours are posted. Weekend hours are announced each week on Wednesdays by email. Events scheduled outside of regular building hours must be arranged with Facilities.

Can I reserve a room for a meeting or group project?Yes, rooms are available for reservation. Please follow allow gathering guidelines, social distancing guidelines, and the WJC mask policy.

What cleaning protocol is in place?
In addition to the regular cleaning schedule, the WJC Facilities Team is cleaning all surfaces in the building with a disinfecting solution per CDC guidelines.

Work-from-home resources and guidelines remain available on the IT website. Please use resources such as Teams and Zoom to conduct remote meetings, and please be in frequent contact with your supervisor.

Are WJC Staff required to come to campus?

  • Starting June 8, and until otherwise announced, full time staff will be required to work from campus a minimum of three days per week, and with an option of two days per week remote.
  • To ensure an availability of services, staff must include either a Monday or a Friday in their schedule of in-office days.
  • Schedules are to be determined with area supervisors and should ensure that the services of a particular team are generally/regularly covered across all five weekdays by a person working in the building.

Can I use vacation, sick time, personal days or work from home days?
Existing employee policies for vacation, personal days, and sick time remain in effect. Please see the employee handbook.

What is WJC's Telecommuting Policy for Staff?
WJC's "remote work policy" is in effect for remote work days.

If I need help finding childcare, are there resources available?
Yes, please review this brochure to learn more about WJC's Employee Assistance Program (EAP).

Where can I find WJC information about remote work?
Work-from-home resources and guidelines are available on the IT website.

How can I check my office voicemail from home? Is there a way to forward calls?
Please see "How to forward your desk phone to an external number" on the IT website. Some of this configuration must be done on-campus, for assistance please email

I'm getting ready to interview for jobs, any advice?Yes! WJC students and alumni are most welcome to schedule a career services meeting with Daniel Kason, through CareerLink. This system serves as the vehicle for scheduling career coaching appointments and also houses job/postdoctoral listings for new and seasoned professionals, employer contacts, and an online career library. Alumni have the ability to create an account in the system and students can login using their main WJC username and password. Once in the system, click on Counseling Appts on the left nav bar and you will be able to choose an appointment date/time. Daniel will then receive a notification and send you a Zoom link for the appointment. If you are having trouble finding a time that works for your schedule in the system, email Daniel with some days/times that work for you, and he will schedule a meeting at a time that works best. Email address:

Additionally, the Dean of Students Office has published a list of 10 Tips for Online Interviews.

Is the library open?
Yes. The Library is open during building hours. Please also see: Remote and Free Resources.

What online resources are available?
The library's electronic resources remain available to all students, faculty and staff. Anyone having trouble accessing electronic resources should reach out to for help.

If I need help with Library Research and Reference Services, who can I contact?
Library staff are available via email, telephone, and Zoom to provide research and reference support during all normal business hours. Please email or call 617-564-9405 for help.

I am currently conducting research that makes use of face-to-face interviews and I'm considering using Zoom, FaceTime or a similar platform to conduct the interviews. What do I need to know?

In the current health climate, face-to-face interviews may not be practical or possible. If you are still actively recruiting and interviewing research participants, you may wish to consider alternative modes for conducting your interviews.

In an email to the community, William James College IRB chair Dr. Edward De Vos said: "From an IRB perspective, in addition to mitigating the risk associated with in-person contact, I’m most concerned about the researcher being able to observe/control the environment where the interview is being conducted. If the topics are sensitive, we need to pay attention about how best to maintain the confidentiality of the interview. This should include communication that describes the most suitable setting for conducting an online interview."

He provided the following information:

  • Choose a private place where you are not likely to be interrupted, observed, or overheard. When beginning the interview, please make sure to go through an appropriate checklist with the participant to make sure the setting and conditions are appropriate.
  • IRB is creating an expedited amendment procedure to deal specifically with this issue. If these considerations apply to your current research, please send an email to In your letter requesting an amendment please include the following:
    1. Your name
    2. Your Chair’s name
    3. Your IRB protocol #
    4. The title of your project
    5. The number of face-to-face interviews you have already completed
    6. The total number of interviews you intend to complete
    7. The deadline (if any) for completing your interviews
    8. What teleresearch platform you are considering (e.g., Zoom, FaceTime, telephone) to conduct your interviews moving forward
    9. How do you intend to maintain the confidentiality of these interviews?
    10. Please submit an edited version of your informed consent that reflects these proposed changes and protections.
  • Depending on the number of projects involved, the IRB will try to review these expedited amendment requests within 3 business days.

I’m working at a Field Site, what do I need to know?
Students are asked to follow all Field Site policies. We are in communication with site supervisors have informed them that we have amended our malpractice policy to allow our trainees to deliver telehealth services, with supervisor training and supervision, as long as the following provisions are met: HIPAA compliant platform; supervision the same number of hours/week by a qualified supervisor; same documentation of services; qualifying supervisory backup in real time; attention to licensure of supervisor to only provide telehealth clinical services to clients in states where the supervisor is licensed.

Many of our field sites are relying on us to deliver critical behavioral health care during an emergency. As such, we continue to be guided by the leadership at Field Sites regarding students’ presence at the site. If you feel ill; are symptomatic in any way; have been asked to self-quarantine by a medical professional; have reason to suspect that you may have been exposed; or if you are living with someone who is immunocompromised or may be put at risk, please be in touch with your Field Site supervisor to communicate this. Please also see Centers for Disease Control and Prevention guidelines.

Please see President Nicholas Covino's Field Education Update, dated March 20, 9 PM.

If there are changes to my hours at my Field Site, what should I do?
Please communicate any interruptions in training to the field education department of your academic program. We understand that some students might end up with fewer hours of clinical service than planned; we will work with you to problem-solve these situations individually.

What is Telehealth?
Telemental health, sometimes also referred to as Telemedicine, Telementalhealth, Telebehavioral health, Telehealth or E-Health, is counseling or client services provided over the phone or Internet.

Where can I find more information?
Visit the William James College Resource Hub for information and a helpful primer created by Dr. Bruce Ecker.

How can I make sure I have up-to-date information regarding College announcements?

Updates will continue to be posted at

WJC Community members, please also make sure your contact information is up to date in the WJC Notification system:

If my friends, relatives, or my significant other have questions about this information, where should they go for information?

We ask students to remind their friends, relatives and significant others that FERPA regulations prohibit us from talking to them about students. Please direct them to our College website for updated information:

Please also see the William James College Resource Hub for information about topics of public interest.

I am a WJC student, faculty member, or staff member. I have a comment, or I’d like to talk about something I’ve read or heard, but I’m not sure it belongs in this FAQ. Who can I speak to?
The Dean of Students is available to speak with students and employees (faculty and staff). Please contact the dean at

Do you have a question? Please submit it here.