Connecting Communities to Mental HealthCare
William James College INTERFACE Referral Service
INTERFACE Referral Service is a subscription-based program that benefits your residents, students, or employees
Once a community, college, or organization subscribes, its members gain free and confidential access to the INTERFACE Referral Service Helpline. This mental health referral service connects individuals with the right behavioral health providers through compassionate guidance and expert matching from our team—primarily composed of master’s-level clinicians at William James College, a leader in applied psychology education. For over 20 years, INTERFACE has helped thousands of individuals find the support they need.
What We Do
Our Helpline is staffed predominately by master’s level clinicians, many of whom are licensed in the mental health field, working closely with callers to connect with the best provider match. We consider:
- Mental health needs
- Insurance and/or self-pay fees (if desired)
- Provider expertise and characteristics
- Availability
Each intake call (approx. 20 minutes) is followed by a thorough search in our dynamic database of 10,000+ licensed providers. We provide personalized matches, giving callers real options and real hope.
Our “white-glove” approach includes an average of 3 hours per case—from intake to provider matching to follow-up to ensure fit between consumer and provider.
About UsWhat Sets Us Apart
Personalized matching from our extensive database—not just a list of names
All resource and referral counselors have a background in behavioral health, and experience navigating health insurance coverage. Most have master’s degrees and many are licensed.
20+ years of experience serving 35+ communities and organizations annually
Fast turnaround—most callers receive matches within 7–8 days
Become a Participating Member
Cities, towns, schools, college communities, and organizations who subscribe to INTERFACE can gain access to: mental health referral services for employees, residents, students and their household members; coordination with HR teams, EAPs, school systems or college counseling centers; seminars, trainings, and wellness events for your community members—with CE credits or micro-credentials; and quarterly usage reports with de-identified data and satisfaction metrics. Subscriptions are customized based on your needs.
Cities and Towns
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K-12 School Districts
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Higher Ed
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Organizations
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Are You a Mental Health Care Provider?
If you would like to join our network of providers please contact us at the link below.
Start HereAlready a provider in Our Database?
Update Your Profile HereDoes Your Community Use Our Services?
Find out hereWant to become a Participating Community?
For information about becoming a participating community, please complete our Interest Form and we'll respond as soon as possible.
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By the Numbers
- 90% of staff have knowledge about behavioral health services.
- 89% of staff are concerned about finding a good provider match, and are attentive to caller’s needs.
- 88% of staff are concerned about callers' wellbeing.
- 86% of staff are understanding of the kind and quality of care needed.
- Up to 80% of callers reported a successful connection to an INTERFACE provider match.
- 62% of clients contract with INTERFACE for 10 years or more.
*Consumer satisfaction survey data collected by the Office of Research at William James College in 2021.
Why it Matters
Half of all mental health disorders show first signs before a person turns 14-years-old, and three-quarters of mental health disorders begin before age 24. Unfortunately, only half of children and adolescents with diagnosable mental health conditions receive the treatment they need. Early mental health support can help a child before problems interfere with other developmental needs. (SAMHSA, Mental Health: Get the Facts)
Over 20% of adults experience mental health issues, yet only 45% receive care.
(2023 State of Mental Health in America)
As the American Psychological Association notes, “The relationship between patient and psychologist matters—a lot.” At INTERFACE, we believe the right match makes all the difference.
What People Are Saying About INTERFACE
A single 10-15 minute phone call cut out multiple barriers that made it challenging to find the right provider. I can’t overstate how important removing those barriers is to getting help.”
Each caller receives personalized attention from our Resource and Referral Counselors.
[INTERFACE] is a valuable resource for Newton residents… who need support as they navigate mental health services…[Case managers in Newton] have seen first-hand how helpful it is for residents to receive direct assistance navigating the referral system and speaking with a trained professional who listens to their needs.”
Newton is a long-time participating community. The service is available to all city residents.
INTERFACE Referral Service has been a game changer for our Employee Assistance Program. It has allowed us to focus on support and short-term intervention for employees while there is a great team behind the scenes to locate quality providers for outpatient mental healthcare. Their thoughtful implementation and timely responsiveness has enabled many employees to find quality mental health service.”
EAP partnership leads to continuity of care for employees of South Shore Hospital.
Our Reach
- INTERFACE has grown to serve over 35 communities across Massachusetts, and partners with organizations statewide, including:
- Disabled Persons Protection Commission’s Sexual Assault Response team
- Combined Jewish Philanthropies
- Newton Firefighter’s Association
- South Shore Hospital
“Transforming mental health services is one of the most pressing public health challenges. Investing in mental health means investing in people, communities and economies—an investment no country can afford to neglect.”
— Dr. Tedros Adhanom Ghebreyesus, WHO Director-General, September 2025