Employment Opportunities

William James College has openings for adjunct faculty positions in the Applied Behavior Analysis Program.

Responsibilities: Adjunct faculty members are involved in teaching and advising

Qualifications: Candidates must possess a Master’s Degree (PhD preferred) and be a Board Certified Behavior Analyst.  Candidates must have prior teaching experience (3 years preferred) an exemplary professional experience.

Application Procedure: Review of applications will begin upon receipt. Interested candidates should submit

1. a detailed letter of application responding to the stated qualifications
2. a curriculum vitae, and
3. a list of three professional references with complete contact information. (References will not be contacted without the candidate's prior permission.)

Materials should be submitted electronically to: Ms. Ellen Collins, Director of Human Resources at HR@williamjames.edu. 

Supervised by the Director of Human Resources, the Assistant Director of Human Resources will be responsible for a wide range of Human Resources services including: recruitment and employment; employee lifecycle; employee relations; compensation analysis; performance management; and employee engagement.

Essential Functions

• Recruits exempt, non-exempt and temporary employees within established time frames. Responsible for full-cycle recruiting from sourcing to preparation of final offer and paperwork, and for the on-boarding of all employees.
• Counsels employees throughout the cycle of employment (orientation, mandatory trainings, professional development, changes in position, separation, exit interviews, etc.)
• Contributes to the maintenance of positive employee relations through the performance management process.
• Coach supervisors in performance management, employee relations, retention and career development.
• Responds to employee and/or supervisor needs to address performance concerns and interpersonal conflict.
• Assists managers in the development of performance improvement plans and corrective action documents.
• Develop job descriptions for new positions and update existing job descriptions as needed.
• Advise and oversee the design and implementation of learning and professional development for faculty and staff.
• Conducts compensation reviews and makes recommendations on appropriate starting salaries and promotional salaries for faculty and staff to ensure equity.
• Respond to inquiries regarding policies and procedures. Interpret personnel policies and procedures and advise faculty and staff appropriately.
• Keep current with HR industry trends. Recommends new policies and modifications to current human resources policies, procedures and programs.
• Oversees mandatory trainings such as Title IX.
• Other duties as assigned

Requirements

• Bachelor’s degree in Human Resources or related field and 5-7 years’ experience in Human Resources.
• Excellent written and oral communication skills with the ability to work effectively with administration, faculty and staff at all levels
• Strong analytical and decision-making abilities based on a mix of analysis, wisdom, experience and judgement.
• Strong computer skills including Outlook, Word, Excel and PowerPoint.
• Commitment to diversity and serving the needs of a diverse community.
• Prior experience in higher education preferred.

Please submit resume and cover letter to: Ms. Ellen Collins, Director of Human Resources at HR@williamjames.edu

The Case Manager provides resource and referral guidance, case management, and therapeutic matching to participants within the Juvenile Court Clinics (JCC) of Suffolk County.

Essential Functions

• Research and identify programs and providers for court involved youth, parents and families experiencing a wide variety of needs.
• Provide triage and psycho-education to participants who are seeking coordinated therapeutic or natural support matches for mental health and wellness services
• Serve as coordinator on JCC referral cases as scheduled and assigned by program director/clinical supervisor
• Provide follow up services and case management to assigned cases
• Work with Court personnel such as probation officers, attorneys and judges to coordinate program referrals
• Liaison with state agencies (DMH, DCF, DDS, DPH, DYS) by attending meetings and phone conferences to determine best practices for resource and referral for participants in the juvenile court clinics
• Address obstacles to accessing services for participants in the court clinics in coordination with referral sources and other staff of the clinics.
• Work on special projects/programs/committees reflecting the emerging needs of the court such as JDAI and Dually Involved/Crossover Youth at the request of program director/ clinical supervisor
• Maintain resource database and detailed records regarding identified community programs
• Attend trainings and staff meetings as necessary and appropriate
• Train, manage, and supervise student trainees as assigned by the program director/clinical supervisor
• Other duties as assigned

Education and Experience

• Master’s degree in clinical psychology, social work or mental health counseling. Licensed clinician within the Commonwealth of MA preferred
• 3-5 years’ experience in clinical services
• Skill in both verbal and written communication
• Strong interpersonal and communication skills
• Experience with triage in a clinical setting and knowledge of social service systems in Suffolk county
• Preferred lived-experience with Juvenile Court, DCF, DYS and other child-serving agencies

Interested candidates should submit a cover letter and resume to Ellen Collins, Director of Human Resources, at HR@williamjames.edu

William James College is currently seeking a licensed Clinical Social Worker (LICSW) to join our Forensic Services/Juvenile Court Clinic team in Norfolk County. William James College is a non-profit graduate school of professional psychology educating clinicians and providing services to children, adults, families and communities in Massachusetts since the 1970s.  These Juvenile Court Clinics provide court-ordered evaluations in Care and Protection, Child Requiring Assistance (CRA), Delinquency and Youthful Offender cases, and emergency and civil commitment proceedings for psychiatric hospitalization or substance abuse commitment proceedings.  

Duties Include:

• Perform court-ordered evaluations for the Massachusetts Juvenile Courts in juvenile delinquency and Youthful Offender cases, and status matters (Child Requiring Assistance), child abuse and neglect cases (Care and Protection), civil commitment and other evaluations according to Massachusetts General Laws according to practice guidelines established by the Division of Forensic Mental Health of the Massachusetts Department of Mental Health (DMH).  The Juvenile Court Clinics are operated as a collaboration between the Administrative Office of the Juvenile Court and DMH.
• Conduct psychological and diagnostic screenings and assessments of youth and families involved with the Juvenile Court and referred by the Juvenile Court.
• Provide reports and, as needed, testimony to the Juvenile Court
• Consult with judges, probation officers, and (as appropriate) others regarding court-involved youth and families.
• Provide consultation and training as may be requested by the Juvenile Court to  judges, probation officers, other court personnel and others (e.g. community behavioral health providers, attorneys)
• Provide evidence-based short-term therapeutic services and psychoeducational services to individuals and/or in groups
• Supervise work-study students, trainees, and interns
• Provide referrals to court-involved youth and their families for behavioral health services in their communities, and other supports or services as needed.
• Other duties as assigned

Job requirements:

• Social Work Degree at the Master’s Degree.
• Licensed or license-eligible to practice social work in MA
• Experience in forensic mental health, forensic and/or clinical assessment.
• Strong writing, interpersonal, and communication skills.

Certification as a Certified Juvenile Court Clinician (CJCC) is a plus, but not required. If not currently certified, the social worker will need to be eligible to be a CJCC I candidate. We will provide supervision and training for CJCC certification.

Interested candidates should submit a cover letter and resume to Ellen Collins, Director of Human Resources, at HR@williamjames.edu

William James College, located in Newton, MA just west of Boston, is seeking a full- time Assistant or Associate Professor for the Applied Behavior Analysis (ABA) program within the School Psychology Department to begin on August 15, 2019. The ABA program is a new and growing program that offers a great opportunity for professional growth and collaboration.  In addition to mentoring future professionals in the field of ABA, faculty will have the opportunity to help shape the growth of the academic program.

Responsibilities
This position consists of a mixture of teaching, advising, field-site development and relationship maintenance, admissions and recruitment, and development of the online track for ABA MA.

Qualifications
Requirements include:                                                                                                                                                                                          

• Master’s Degree in Psychology, Behavior Analysis, or a related field;
• Hold and maintain national certification as a Board Certified Behavior Analyst;
• Hold and maintain licensure to practice Applied Behavior Analysis in Massachusetts;
• At least 3 years of experience implementing or supervising behavior-analytic work; and
• Experience presenting behavior-analytic content to audiences (e.g., presentations, prior teaching experience).

Preferred qualifications include:

• Maintain professional affiliations in the field of behavior analysis (e.g., ABAI, APBA, BABAT);
• A doctoral degree in Behavior Analysis or in a related field that includes substantial training in Behavior Analysis;
• Higher Education teaching experience
• At least 5 years of experience implementing or supervising behavior-analytic work; and
• A history of conducting, presenting, or publishing behavior-analytic research.

Application Procedure
Applications will be reviewed upon receipt until the position is filled.  Interested candidates should submit

1. a detailed letter of application responding to the stated qualifications,
2. a curriculum vitae, and
3. a list of three professional references with complete contact information. (References will not be contacted without the candidate's prior permission).

Materials should be submitted electronically to: Ms. Ellen Collins, Director of Human Resources, at HR@williamjames.edu.

The Director of the Military and Veterans Psychology Program is responsible for the leadership and supervision of twin innovative programs at William James College (WJC) that bring qualified veterans into careers in behavioral health.  The Director will serve as the academic leader of a specialized academic concentration in Military and Veterans Psychology that currently serves approximately 40 students in the clinical and counseling programs. This program is designed to offer professional education and training to a strong cohort of veterans in order to best address and serve the mental health needs of active duty military, veterans and their families.  The Director will also have primary oversight over the signature WJC program Train Vets to Treat Vets (TVTV), a long-standing WJC collaboration with the Massachusetts legislature that spotlights, through research and community initiatives, the critical roles that military veterans can fulfill as behavioral health leaders.  To maintain the quality and viability of training, the Director will likewise work closely with the Field Education Department to develop and support MVP-specific practicum and advanced practicum training sites throughout greater Boston. In addition, to preserve and foster an already well-established campus awareness of military culture and the higher education needs of veterans, the Director will develop and monitor the quality of extracurricular small-group experiential learning groups for students, learning opportunities for faculty and staff (to better understand the needs of veteran students), and community-based initiatives to sustain our highly supportive military and veterans community at the College. The Director will also work to sustain and expand collaborative partnerships with veterans’ services leaders throughout the New England area, and will participate in college-based advancement and research funding efforts. 

Depending on academic discipline and credentials, the Director will have an appointment in one of the College’s academic departments, Clinical Psychology, Counseling, School Psychology or Organizational & Leadership Psychology, and assume teaching and advising duties and other responsibilities as assigned.  Psychologists and Counselor Educators with prior military service and/or a clearly established program of research in military and veterans psychology are highly encouraged to apply.  Current MVP courses include Military Psychology and Culture; Military Families and the Cycle of Deployment; Trauma and the Military; Psychoactive Substance Abuse in Military and Veteran Communities. The Director will teach one or more of these courses.

Essential Functions and Responsibilities

• Develop strong relationships with veteran and military organizations and other veteran groups to create partnerships and to generate enrollment for WJC’s academic programs.
• Exercise oversight of military student services, including admissions, registration and advising in coordination with department chairs.
• Serve as an effective and engaged graduate school teacher and advisor.
• Lead the faculty participating in the MVP and TVTV programs.
• Actively work on building and sustaining a supportive environment and activities for the College’s military and veterans student community.
• Oversee communications and compliance with state and federal agencies.
• Collaborate with faculty and staff on campus events related to veterans’ concerns.
• Actively seek new opportunities to develop strategic partnerships with military friendly businesses and organizations. Coordinate partnerships that advance the strategic program goals at the College.
• Design and implement a strategy and process for sponsorship solicitation that aligns with the College’s advancement approach.
• Research potential corporate sponsors and prepare periodic reports in consultation with the Vice President for Advancement and the College President.
• Develop requests based on short, intermediate and long-term funding goals of the College.
• Responsible for the creation and submittal of appropriate grants and contracts.
• Work with the College’s Admissions and Marketing departments to increase enrollment and build articulation agreements.
• Perform other duties as assigned.

Required Qualifications

• Doctoral degree in Psychology, Counselor Education, School Psychology or Organizational and Leadership Psychology;
• Licensure preferred - if candidate’s degree is in a licensable discipline;
• Military experience;
• 2 to 5 years’ experience in a leadership position;
• Excellent time management and problem solving skills;
• Sound judgment in complex and sensitive situations;
• Ability to manage multiple concurrent tasks and responsibilities;
• A strong value and commitment to diversity and working in a multicultural world;
• Supervisory skills and effectiveness;
• Capacity to solve problems, identify alternative solutions and consequences of proposed actions, articulate possibilities, and implement plans and then evaluate success of plans;
• Critical, creative and reflective thinking skills;

Preferred Qualifications

• Demonstrated experience with distance education;
• Fundraising experience;
• Demonstrated educational leadership experience;
• Experience in mental health and/or applied psychology;
• A history of succeeding as a teacher and educator.

Interested candidates should submit a cover letter and resume to Ms. Ellen Collins, Director of Human Resources, at HR@williamjames.edu.

The Director of Diversity and Employee Development has overall institutional responsibility to provide leadership in designing and executing policies and programs that foster an inclusive environment and will also be responsible for creating an executing an organizational learning strategy. As the College’s designated Title IX Coordinator, the Director will also ensure the College’s compliance efforts under Title IX.

Essential Functions

Diversity

• Develop and execute a cohesive strategy for realizing diversity training and education objectives based on an analysis of college needs; insure it complies with college priorities and compares favorably to efforts at peer institutions.
• Develop and execute a comprehensive menu of trainings with clear objectives for faculty and staff that specifically address diversity, equity and inclusion.
• Provide a rubric to faculty pertaining to how diversity should be incorporated into curriculum and give ongoing support in this regard.
• Regular assessment and evaluation of the campus climate along with the development of metrics to support this effort.
• Ongoing updating and implementation of the College’s strategic plan for diversity and inclusion, in collaboration with the College’s Diversity Committee as well as other administrative/academic departments (i.e., the recruitment and retention of diverse faculty, staff, and students; marketing initiatives related to the College’s diversity and inclusion efforts, etc.).
• Serve as a liaison and consultant to a wide variety of stakeholders throughout the College as it pertains to diversity and inclusion efforts.
• Other duties as assigned.

Employee Development

• Creates and executes an organizational learning strategy. Manages and supports the assessment of organizational needs; and the design implementation and evaluation of programs that foster professional development and the continuous learning of staff and faculty.
• Works cross functionally to conduct training and development needs assessment; designs and implements trainings and programs that enhance employee knowledge and skills and creates path for continuous learning and career progression.
• Evaluates program outcomes through the collection of stakeholder feedback and data obtained from focus groups, surveys, one-on-one interviews and other methodologies.  Conducts regular analysis of data and recommends new and improved programs and tools to support the learning needs of staff and faculty.
• Other duties as assigned

Title IX

• Serves as the College’s designated Title IX Coordinator, ensuring the College’s compliance efforts relating to sex/gender discrimination, sexual harassment, sexual assault, and/or other sexual misconduct, stalking, dating, and domestic violence.

Required Qualifications

• Master’s degree in cultural diversity, education, counseling; human resources or other related areas of specialization.
• Minimum of 5+ years of experience in a similar role.
• A track record for creating effective diversity and inclusion and training initiatives for faculty and staff.
• Expertise in current diversity, equity, inclusion and multiculturalism concepts and issues.
• Demonstrated experience with researching, identifying and implementing best practices of diversity and inclusion.
• Working knowledge of performance management, training platforms, and experience in a variety of delivery tactics, leadership development training, learning management systems, data analytics and change management.
• Strong analytical skills and the ability to think strategically.
• Proven ability to work independently, take ideas from concept to execution – strong project management skills required.
• Excellent communication skills with colleagues of all levels, with demonstrated leadership skills to be able to guide teams.
• High-level facilitation and presentation skills. 
• Strong interpersonal skills with an understanding of the importance of confidentiality as it relates to many different levels of diversity and inclusion matters.

Interested candidates should submit a cover letter and resume to Ellen Collins, Director of Human Resources, at HR@williamjames.edu.

William James College announces an opening for a full-time core faculty position in the Doctoral Clinical Psychology Department for Fall 2019. Rank is commensurate with experience.

Responsibilities: Core faculty members are involved in teaching, advising, and research supervision and includes the expectation of committee work and scholarly productivity. For this position we are seeking an applicant with expertise in assessment, including the ability to teach such courses as cognitive assessment and personality assessment. This position also includes responsibility for supervising the testing work of consortium interns.

Qualifications: Candidates must possess a PhD or PsyD in Clinical Psychology, have completed an APA-accredited internship, have teaching experience, preferably be licensed or license-eligible in Massachusetts, and maintain some involvement in clinical practice or consultation. A demonstrated record of scholarly work is essential.

Application Procedure: Review of applications will begin upon receipt. Interested candidates should submit:

1. A detailed letter of application responding to the stated qualifications
2. A curriculum vitae
3. A list of three professional references with complete contact information (References will not be contacted without the candidate’s prior permission.)
4. Materials should be submitted electronically to: Ms. Ellen Collins, Director of Human Resources, at HR@williamjames.edu

Important Notice to All Candidates: William James College is an equal opportunity employer and is a community that embraces multiculturalism. As such, persons from historically under-represented minority groups are encouraged to apply.

William James College is searching for a full-time core faculty member to join our thriving, unique Organizational and Leadership Psychology (OLP) Department. If you have some teaching experience but also consult to organizations and want to work in a collaborative, fun and cutting edge environment where you participate in the best advances in pedagogy, OLP may be the right place for you. We are looking for a candidate that will be a good cultural fit to join our diverse, forward thinking, and accessible team. Working at William James offers you the flexibility to pursue your practice as well as your research while teaching a diverse and international student cohort made up of leaders and organizational development practitioners. Please note this is not a remote position and the successful candidate will work here at the college with flexibility to also work from home.

Responsibilities: Core faculty members teach, advise, and supervise students doing organizational assessment and intervention work and research as well as participating in governance committee work. All core faculty are encouraged to continue their consulting activities and scholarly pursuits. This faculty position is located in Newton, Massachusetts at William James’ main campus. This position is half teaching and half co-directing the Field Placement Program for the OLP department.  As the co-Associate Director of Field Placement (ADFP) for OLP, you will collaborate with the other OLP ADFP in creating and nurturing relationships with both not-for-profit and for-profit organizations in need of organizational development consulting. You will also place, track, and monitor student progress through their practicum hours and offer training and guidance to field site supervisors. 

Qualifications:  Candidates must possess a PhD or PsyD in Organizational Psychology, Organizational Behavior, Industrial Organizational Psychology, Human Resources Management or Leadership Psychology, have 2 years teaching experience, and 5+ years of work in organizations in an organizational development, talent management, or human resources role. Rank is commensurate with experience or prior rank from another accredited educational institution.

Application Procedure:  Review of applications will begin upon receipt. Interested candidates should submit

1. a letter of application responding to the stated qualifications and how you may be the best candidate for the job;
2. a curriculum vitae, and
3. a list of three professional references (including industry references) with complete contact information (references will not be contacted without the candidate's prior permission).

Materials should be submitted electronically to: Ellen Collins, Director of Human Resources at HR@williamjames.edu.

The Helpdesk Manager will work closely under Director of Information Technology and supervise all helpdesk staff members, work-study student staffs, and any 3rd party helpdesk service providers as well as be responsible for running selected business critical tasks as well as other managerial duties. The Helpdesk Manager provides excellent customer service to over 1,200 users, including but not limited to students, faculty, and staff.  This is a supervisory / exempted position.

Essential Functions

• Oversees daily IT support services, including student/work-study assistants and other helpdesk specialists.
• Manages daily IT Helpdesk operations utilizing ITIL discipline.
• Responds to Emergency Calls.
• Assists IT Department with IT project management and other projects.   
• Coordinates all support efforts with Helpdesk Staff
• Trains IT Staff on helpdesk operation principles, supports standards and policies.
• Coordinates all emergency procedure drills to insure all emergency situations are handled correctly.
• Proactively looks for ways to improve helpdesk processes with CSIP method.
• Performs Quarterly Helpdesk Ticket Analysis, and provides options of improvements to the IT Director, tracking ticket responses and troubleshooting performance
• Provides technical customer support to all students, faculty, and staff on main campus and satellite offices.

Core Character Competencies

• Self-Reliant, Self-Starter, good with project and time management to complete tasks within negotiated deadlines.
• Good Organization and Communication Skills, able to present problems and solutions in an organized and efficient matter.
• Good Work Ethics, Customer Service Skills, Work Attitude, and a Team Player.  Constantly looking for ways to improve.
• Quick Learner, with willingness to learn and add new knowledge and new skill sets.
• Good mentoring and training skills to provide leadership to helpdesks staff.

Education and Qualification:

• Bachelor Degree in computer science, information systems or related field OR Bachelor Degree in management with IT / Helpdesk background.  CompTIA A+ Certification or other equivalent certification is required.  Microsoft certifications or other technology certificates are desired.
• At least 3 Years of Experience in IT Helpdesk Operations or IT Customer Service and at least 2 Years of Experience in Helpdesk Management or IT Customer Service Management
• At least 2 years of work experience in higher education environment preferred. 
• Solid understanding of Windows and Mac Desktop Support
• Solid understanding in Microsoft Office, Anti-Virus/Internet Security, Email, and other common administrative user-based software.
• Good understanding of common media formats such as MPEG, WMV, and etc.
• Good understanding on server and network infrastructure and concept, including Backup, Active Directory, LDAP, TCP/IP, DHCP, and RDP over HTTPS, and Group Policy.
• Solid understanding of Helpdesk Operations, ITSM, and ITIL Framework, including but not limited to: Ticketing, Inventory Control and Asset Management, Lending Operations, Maintenance Operations, Flow/Traffic Analysis, and Staff Performance Tracking.
• Understanding of Classroom Technology, including but not limited to Projectors, Interactive LCDs, and classroom media management console.
• Experience with Higher Ed environment.  Experiences with Learning Management System (LMS) and Student Information System (SIS) are preferred. 
• Understanding the use of metrics for performance and improvements
• ITIL v.3 Foundation Certificate preferred.

Helpdesk Operations / IT Support Services Scope

IT Manager will be responsible in the functional scope described below, as well as any other applicable additional functions per need of the college and IT department that may not listed here:

• Desktop computing including: Technicians and technical support for desktop computing
• Desktop computer technical analysis and consulting staff
• Hardware and software to support desktop computing
• Executive IT support
• Computer installation, maintenance, and repair
• User support services (Including students, administrative staff, and faculty)
• Walk-in support for students, faculty, and staff
• Call-in support for students, faculty, and staff
• Managing and Enhance Self-help services and support website
• Support and Development for knowledge bases, self-help tools
• Departmental computing support
• IT communications and publications including user documentation and general informational publications and related staff
• IT Training and education including general user training and education and related staff
• Collaborative technologies (desktop videoconferencing, shared web browsing)
• Multimedia services (Support for design, production, and deployment of content in audio, still image, animation, video, and interactive formats, often in combination with text.)
• Staff, hardware, and software affiliated with these functions
• Library computer lab
• Cable TV and Digital Signage Hardware
• Telephone Services including telephony staff, hardware, software, etc.
• Voice mail
• Cellular and paging services
• Classroom Audio / Visual technology and support

Interested candidates should submit a cover letter and resume to Ellen Collins, Director of Human Resources at HR@williamjames.edu.

The Systems Administrator for William James College is responsible for modernizing the system and network infrastructure of a higher education institution.  This person will be hands-on and customer-oriented in order to plan, organize and execute a stable operation of the College’s IT systems infrastructure and end user services; this entails developing, maintaining, supporting and optimizing server and network infrastructure, systems administration and uptime availability and disaster recovery.  He/she will also assist with the IT roadmap, budget development and overall IT infrastructure services. 

Essential Functions and Responsibilities

• Design and implement short and long-term strategic plans to ensure systems infrastructure capacity meets existing and future requirements.
• Oversee daily systems infrastructure, MS enterprise applications and end-user activities with a focus on providing highly available and effective business services. The infrastructure includes:
  • 40 VMWare VMs hosting a combination of SQL, Web, File Servers, and multiple business, academic, and research applications.
  • About 1,000 networked devices in a BYOD environment
  • Single AD environment with approximate 1,500 user accounts
• About 1,000 networked devices in a BYOD environment
• Single AD environment with approximate 1,500 user accounts
• 40 VMWare VMs hosting a combination of SQL, Web, File Servers, and multiple business, academic, and research applications.
• About 1,000 networked devices in a BYOD environment
• Single AD environment with approximate 1,500 user accounts
• Oversee daily systems infrastructure, MS enterprise applications and end-user activities with a focus on providing highly available and effective business services.
• Assist IT leadership with the creation, prioritization, and execution of overall IT strategy.
• Provide hands-on project management and, as appropriate, participate in project deliverables.
• Manage a technical team of 3^rd party vendors and IT consultants to help with project execution and systems implementation/maintenance.
• Collaborate on the creation, implementation and compliance of policies and procedures appropriate to the College’s environment.
• Work with the Helpdesk Manager to manage short and long-term resolution and escalation of technical problems; effectively troubleshoot complex technical problems. 
• Work with Helpdesk Manager to manage vendors/contracts, including contract negotiation, of outsourced and general IT-related services.
• Participate as part of the DR emergency response team.
• Occasional travel for professional development initiatives and servicing off-campus office sites in various Boston and suburban locations.
• Be part of the core team responsible for the implementation of a new ERP system for the College.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree in an IT discipline, computer science or similar preferred;
• 5+ years of hands-on experience in complex IT environments managing infrastructure and staff;
• Professional certifications, such as MCP and MCSA, are preferred;
• Strong analytical troubleshooting skills coupled with a strong sense of urgency;
• Some experience in contract and vendor management;
• Excellent verbal and written communication skills; ability to present IT concepts clearly and concisely to both management and end users;
• Successful management of local and off-site technical team members;
• Extensive experience with Windows Server 2008 - 2016 Active Directory in a hybrid on-prem/Azure environment;
• Experience managing IAM/SSO solutions and technology (OneLogin, Okta, SAML, LDAP);
• Experience managing a hybrid of on/off-prem virtualized environment (VMware/Azure VM);
• Ability to implement and manage business continuity/disaster recovery/enterprise backup (Zerto, Barracuda, etc.);
• Experience managing PC and Mac hybrid environments;
• Working knowledge of enterprise storage management and replication, HPE Nimble experience preferred;
• Management of an enterprise Office 365 environment;
• Extensive experience implementing and maintaining enterprise patch management (SCCM);
• Experience with endpoint management and security, including next-gen antivirus;
• Strong working knowledge of networking concepts (routing, switching, WAN, Firewall, etc.), experience with Fortinet/Ruckus preferred.
• Ability to lift 25 pounds of heavy computer or network equipment and tools;
• A valid Driver’s License and reliable transportation for travel;
• Ability to work some evening, weekend and/or holiday hours for systems patching/upgrades/installations;
• Ability to sit and look at computer monitors for extensive periods of time.
• Experience in higher education/a small college setting is a plus.

Interested candidates should submit a cover letter and resume to Ms. Ellen Collins, Director of Human Resources, at HR@williamjames.edu.