Employment Opportunities

Teachers21 is a non-profit organization founded in 1993 that is dedicated to improving the professional practice of K-12 educators and to creating supportive schools where students and adults are able to learn, grow and achieve. Based out of Newton, Massachusetts, our team of over 80 skilled consultants, who come from a wide variety of backgrounds and experiences in education, work with schools and districts in Massachusetts and beyond. Through a variety of consulting services, programs, courses, professional development workshops, and one-on-one coaching, we help districts focus on: District Planning, Leadership, Culture, Pedagogy and Data Assessment, Content (including literacy and STEM instruction) and Supporting Specialists.

Position Summary
The Administrative Assistant reports directly to the Executive Director of Teachers21.This position will provide administrative support to Teachers21.

Essential Functions for Teachers21

• Greet and direct visitors
• Ensure successful set-up including provision of materials, catering and logistics in the delivery of Teachers21’s workshops and programs
• Communicate directly with consultants to prepare workshop materials and accommodate special requests
• Generate, format and distribute District contracts as needed, as well as manage the DocuSign process for District contracts
• Create and track program registrations, payments, refunds and follow-up with registrants when necessary
• Ensure the accuracy of data in the organization’s SalesForce database in collaboration with relevant office staff
• Responsible for day-to-day social media engagement as well as creating and executing social media strategies across departmental social media channels
• Upload received Purchase Orders to appropriate contracts
• Other duties as assigned

Qualifications

• Bachelor’s degree preferred and three years of job-related experience, or equivalent combination of education and/or experience
• Strong administrative skills with prior experience in an administrative setting
• Excellent written and oral communication skills
• Customer-service oriented with excellent interpersonal and problem-solving skills
• Ability to multi-task and work under pressure.
• Strong attention to detail is critical

Interested candidates should apply to HR@williamjames.edu. Cover letters and resumes can be directed to Ellen Collins.

The Assistant Director of Alumni Relations and Annual Giving has a responsibility to develop and expand William James College’s (WJC) Alumni Relations and Annual Giving programs, respectively, while maintaining the College’s RaisersEdge Database. This position will work closely with her/his Advancement colleagues as well as the Marketing and Communications team. The position will also work collaboratively with the VP of Institutional Advancement and other WJC colleagues to lead the development of a highly effective Alumni Relations program and productive Annual Giving program. Key to the position’s success will be developing and monitoring relevant measures of alumni engagement of which Annual Giving is but one – albeit an important one. As a visible and reliable point of contact and resource to WJC leadership, faculty, staff, trustees, alumni, donors, and other stakeholders, this position is fundamental to helping WJC fulfill its mission and achieve its strategic goals. 

Essential Duties and Responsibilities

• Work closely with and support WJC colleagues (i.e. Career Services, Field Placement, Academic Departments, “Centers of Excellence”, and Continuing Education) to develop, expand, and manage an active alumni relations network.
• Develop and implement creative ways to grow Annual Fund participation rates and total giving by alumni, other WJC stakeholders (trustees, friends, students/parents, faculty/staff, Continuing Education participants), and businesses.
• Develop and manage available mechanisms (e.g. WJC Connect, Alumni eNewsletter, etc.) to facilitate increased Alumni and WJC stakeholder engagement.
• Work closely with Marketing & Communications – and other WJC colleagues, as needed – to support or help develop public relations and social media campaigns that advance and grow the Alumni Relations and Annual Giving programs, respectively.
• Solicit Annual Fund gifts and support/enable interested WJC stakeholders in helping to secure Annual Fund gifts.
• Develop, manage, and/or support programs (e.g. speaker series, admissions/recruitment activities, alumni mentor programs, class or academic program reunions, affinity groups, etc.) that meaningfully engage alumni and other WJC stakeholders. 
• Play an active role – in coordination with the Development Associate – in maintaining current alumni, prospect, and donor contact information in WJC’s relationship management database. 

• Make a persuasive verbal and written case for supporting the Annual Fund.
• Develop Alumni Relations and Annual Giving materials to be used by the president, trustees, other institutional leaders, and WJC stakeholders for meetings, visits, or individual contacts.
• Manage all aspects of Raiser’s Edge with an eye toward efficiency and effectiveness.
• Enter data into Raiser’s Edge on a timely basis for prospect tracking purposes while also considering ease of search-ability.
• Create, run and analyze standard reports agreed upon by advancement team and others.
• Create, run and analyze ad hoc reports as needed by advancement team and others.
• Conduct and synthesize research on individuals, organizations, corporations, and foundations
• Manage work study students from time to time.
• Participate in the planning and execution of advancement-related events.
• Submit timely and detailed contact reports for prospect and donor visits.
• Attend relevant advisory committees.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree, Master’s preferred, and three-plus years of successful experience with Alumni Relations and/or Annual Giving, preferably in higher education. Five-plus years of relevant experience will be considered in lieu of direct experience with Alumni Relations and/or Annual Giving.
• Strong interpersonal skills are required, both written and oral, as well as a high level of sophistication and maturity in social and professional settings.
• Proven track record of successful solicitation and securing philanthropic gifts (or relevant experience).
• Proven ability to set goals and to develop strategies and timelines to complete projects and reach goals.
• Excellent oral communication and writing skills with the ability to synthesize information from a variety of sources.
• Discretion and an ability to maintain a high level of confidentiality.
• Ability to be an effective advocate for the college, actively listen, and be proactive.
• Demonstrated proficiency with word processing, spreadsheet, scheduling, presentation and database software.
• Ability to work both independently as well as collaboratively with staff and colleagues. 
• Knowledge of Raiser's Edge highly desirable. 
• Ability to work a flexible schedule and work evenings or weekends as needed.
• A valid driver's license is required.

Interested candidates should submit a resume and cover letter to Ellen Collins atHR@williamjames.edu.

William James College has an opening for a Consultant, to work on program development of a post professional doctorate in Occupational Therapy with a special focus on mental health and leadership. The contract is for one day per week for approximately six months.

Responsibilities
Include curriculum design; syllabus development; and assistance with program startup such as identifying faculty. Familiarity with NBCOT accreditation practices is desired

Qualifications
Candidates must possess a doctorate degree in occupational therapy, experience teaching at graduate level; certification by NBCOT

Application Procedure
Review of applications will begin upon receipt. Interested candidates should submit:

1. a detailed letter of application responding to the stated qualifications
2. a curriculum vitae

Materials should be submitted electronically to: Ms. Ellen Collins, Director of Human Resources at HR@williamjames.edu.

Inclusive Excellence Statement
William James College is an institution and a community committed to the principles of excellence, fairness and respect for all people. Our Inclusive Excellence model infuses diversity, equity and inclusion efforts into the core of institutional functioning to realize the educational benefits of diversity both locally and globally. We are committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for change agents in an increasingly complex, pluralistic society.

Looking for a self-starting, motivated, professional high performer. The Department Coordinator (DC) coordinates and oversees the dynamic technical and administrative aspects of the Organizational and Leadership Psychology department. May supervise work study students or other personnel.  Acts independently and oversees the departmental calendar of events and is a key support person for the OLP leadership staff. The DC is also a member of the College’s support staff.

Essential Functions

• Provides administrative support and meets regularly with the Department Chair concerning student registration and tracking, scheduling meetings and events, status of projects, executive administrative functions and other operational issues.
• Handles administrative and fiscal activities on behalf of the department.
• Assists students and candidates in getting access to key faculty as well as the Department Chair
• Provides direction to ensure all department functions comply with policies and procedures.
• Prepares or assists in preparation of reports and any documentation that may be required for accreditation.
• Acts as a liaison between students and faculty when necessary.  Establish relationships internally regarding recruitment, orientation, student advising, etc.
• Identifies and pursues ways to improve the efficiency and effectiveness of administrative procedures used by students, faculty, staff and visitors.
• Interprets new directives, policies, and procedures and communicates changes to appropriate staff.   Performs related responsibilities as required.
• Ensures the proper recording and storage of electronic and paper student records.
• Provide assistance to William James College students, other departments within the institution and field sites as necessary.  Act as a point of contact to field questions for faculty and staff.  May assist with some on-boarding logistics.
• Assists and coordinates event planning.
• Assist on special projects as needed.

Qualifications

• Bachelor degree preferred and five to seven years job related experience, or equivalent combination of education and/or experience.
• Familiarity with technology is essential including: Microsoft Office products (Word and Excel a must), Constant Contact (preferred), Qualtrics, and database reporting tools (a plus). Ability to learn and become department expert on institution databases.
• Excellent written communication skills.
• Customer-service oriented with excellent interpersonal skills and problem solving skills.
• Business to business casual attire and professionalism at all times is critical to success.
• Ability to multi-task and work under pressure.
• Attention to detail is critical.
• Ability to compose and edit written material.

Interested candidates should submit a cover letter and resume to Ellen Collins, Director of Human Resources at HR@williamjames.edu.

Inclusive Excellence Statement

William James College is an institution and a community committed to the principles of excellence, fairness and respect for all people. Our Inclusive Excellence model infuses diversity, equity and inclusion efforts into the core of institutional functioning to realize the educational benefits of diversity both locally and globally. We are committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for change agents in an increasingly complex, pluralistic society.

The Director of the Military and Veterans Psychology Program is responsible for the leadership and supervision of twin innovative programs at William James College (WJC) that bring qualified veterans into careers in behavioral health.  The Director will serve as the academic leader of a specialized academic concentration in Military and Veterans Psychology that currently serves approximately 40 students in the clinical and counseling programs. This program is designed to offer professional education and training to a strong cohort of veterans in order to best address and serve the mental health needs of active duty military, veterans and their families.  The Director will also have primary oversight over the signature WJC program Train Vets to Treat Vets (TVTV), a long-standing WJC collaboration with the Massachusetts legislature that spotlights, through research and community initiatives, the critical roles that military veterans can fulfill as behavioral health leaders.  To maintain the quality and viability of training, the Director will likewise work closely with the Field Education Department to develop and support MVP-specific practicum and advanced practicum training sites throughout greater Boston. In addition, to preserve and foster an already well-established campus awareness of military culture and the higher education needs of veterans, the Director will develop and monitor the quality of extracurricular small-group experiential learning groups for students, learning opportunities for faculty and staff (to better understand the needs of veteran students), and community-based initiatives to sustain our highly supportive military and veterans community at the College. The Director will also work to sustain and expand collaborative partnerships with veterans’ services leaders throughout the New England area, and will participate in college-based advancement and research funding efforts. 

Depending on academic discipline and credentials, the Director will have an appointment in one of the College’s academic departments, Clinical Psychology, Counseling, School Psychology or Organizational & Leadership Psychology, and assume teaching and advising duties and other responsibilities as assigned.  Psychologists and Counselor Educators with prior military service and/or a clearly established program of research in military and veterans psychology are highly encouraged to apply.  Current MVP courses include Military Psychology and Culture; Military Families and the Cycle of Deployment; Trauma and the Military; Psychoactive Substance Abuse in Military and Veteran Communities. The Director will teach one or more of these courses.

Essential Functions and Responsibilities

• Develop strong relationships with veteran and military organizations and other veteran groups to create partnerships and to generate enrollment for WJC’s academic programs.
• Exercise oversight of military student services, including admissions, registration and advising in coordination with department chairs.
• Serve as an effective and engaged graduate school teacher and advisor.
• Lead the faculty participating in the MVP and TVTV programs.
• Actively work on building and sustaining a supportive environment and activities for the College’s military and veterans student community.
• Oversee communications and compliance with state and federal agencies.
• Collaborate with faculty and staff on campus events related to veterans’ concerns.
• Actively seek new opportunities to develop strategic partnerships with military friendly businesses and organizations. Coordinate partnerships that advance the strategic program goals at the College.
• Design and implement a strategy and process for sponsorship solicitation that aligns with the College’s advancement approach.
• Research potential corporate sponsors and prepare periodic reports in consultation with the Vice President for Advancement and the College President.
• Develop requests based on short, intermediate and long-term funding goals of the College.
• Responsible for the creation and submittal of appropriate grants and contracts.
• Work with the College’s Admissions and Marketing departments to increase enrollment and build articulation agreements.
• Perform other duties as assigned.

Required Qualifications

• Doctoral degree in Psychology, Counselor Education, School Psychology or Organizational and Leadership Psychology;
• Licensure preferred - if candidate’s degree is in a licensable discipline;
• Military experience;
• 2 to 5 years’ experience in a leadership position;
• Excellent time management and problem solving skills;
• Sound judgment in complex and sensitive situations;
• Ability to manage multiple concurrent tasks and responsibilities;
• A strong value and commitment to diversity and working in a multicultural world;
• Supervisory skills and effectiveness;
• Capacity to solve problems, identify alternative solutions and consequences of proposed actions, articulate possibilities, and implement plans and then evaluate success of plans;
• Critical, creative and reflective thinking skills;

Preferred Qualifications

• Demonstrated experience with distance education;
• Fundraising experience;
• Demonstrated educational leadership experience;
• Experience in mental health and/or applied psychology;
• A history of succeeding as a teacher and educator.

Interested candidates should submit a cover letter and resume to Ms. Ellen Collins, Director of Human Resources, at HR@williamjames.edu.

William James College announces openings for full-time Core faculty positions in the Doctoral Clinical Psychology Department beginning August 2020. William James College is committed to an active, intentional, and ongoing engagement with diversity—in people, in the curriculum, in the co-curriculum, and in the college’s intellectual, social, cultural, and geographical communities. William James College endorses a framework of inclusive excellence, which recognizes that institutional excellence comes from fully engaging with diversity in all aspects of institutional activities.

Responsibilities
Core faculty members are involved in teaching, advising, and research supervision.  Rank is commensurate with experience. Additionally, there is the expectation of committee work as well as scholarly productivity. Applicants with expertise in the following areas are especially sought:

• Geropsychology
• Family Systems
• Cognitive and Affective Disorders

Qualifications
Candidates must possess a PhD or PsyD in Clinical Psychology, completed an APA-accredited internship, have teaching experience, preferably be licensed or license-eligible in Massachusetts, and maintain some involvement in clinical practice or consultation. A demonstrated record of scholarly work, defined broadly (e.g., investigation and research, educational leadership, innovation, community engagement), is preferred. Successful candidates will have a demonstrated commitment to promoting diversity, inclusion, and multicultural competence in an educational and work environment and must be willing to contribute to the Colleges strategic plan of inclusion.

Application Procedure
Review of applications will begin upon receipt. Interested candidates should submit:

1. a detailed letter of application responding to the stated qualifications
2. a curriculum vitae
3. a list of three professional references with complete contact information. (References will not be contacted without the candidate's prior permission.)

Materials should be submitted electronically to: Ms. Ellen Collins, Director of Human Resources at HR@williamjames.edu.

Inclusive Excellence Statement
William James College is an institution and a community committed to the principles of excellence, fairness and respect for all people. Our Inclusive Excellence model infuses diversity, equity and inclusion efforts into the core of institutional functioning to realize the educational benefits of diversity both locally and globally. We are committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for change agents in an increasingly complex, pluralistic society.

Provide resource and referral guidance and therapeutic matching to callers of the INTERFACE helpline as well as serve as an ambassador for the service to all callers and stakeholders.  This is a full-time (35 hours/week) position. 

Essential Functions

• Serve as INTERFACE intake coordinator as scheduled and assigned;
• Provide basic counseling and psycho-education to callers who are seeking coordinated therapeutic matches for mental health and wellness services, following the well- established protocols of the service;
• Provide follow-up services and case management to assigned cases;
• Research and identify resources and providers for the INTERFACE website and database and coordinate with IT and other staff to include on site;
• Recruit clinicians for inclusion on the database in coordination with Recruitment team;
• Attend trainings and staff meetings for best practice resource and referral;
• Serve as role model for best practice resource and referral;
• Ability to work occasional evening or weekend hours;
• Other duties as assigned.

Required Qualifications

• Master’s degree or above in clinical psychology or social work, LMHC within the Commonwealth of MA preferred;
• 3-5 years of experience in clinical services;
• Skill in both verbal and written communication;
• Strong interpersonal and communication skills;
• Experience with phone triage in a clinical setting.

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and cabinets.

Interested candidates should submit a cover letter and resume to Ellen Collins, Director of Human Resources at HR@williamjames.edu.

Provide resource and referral guidance, case management, and therapeutic matching to participants within the Juvenile Court Clinics (JCC) of Suffolk and Norfolk Counties.

Essential Functions

• Research and identify programs and providers for court involved youth, parents and families experiencing a wide variety of needs.
• Provide triage and psycho-education to participants who are seeking coordinated therapeutic or natural support matches for mental health and wellness services
• Serve as coordinator on JCC referral cases as scheduled and assigned by program director/clinical supervisor
• Provide follow up services and case management to assigned cases
• Work with Court personnel such as probation officers, attorneys and judges to coordinate program referrals
• Liaison with state agencies (DMH, DCF, DDS, DPH, DYS) by attending meetings and phone conferences to determine best practices for resource and referral for participants in the juvenile court clinics
• Address obstacles to accessing services for participants in the court clinics in coordination with referral sources and other staff of the clinics.
• Work on special projects/programs/committees reflecting the emerging needs of the court such as JDAI and Dually Involved/Crossover Youth at the request of program director/ clinical supervisor
• Maintain resource database and detailed records regarding identified community programs
• Attend trainings and staff meetings as necessary and appropriate
• Train, manage, and supervise student trainees as assigned by the program director/clinical supervisor
• Other duties as assigned

Education and Experience

• Master’s degree in clinical psychology, social work or mental health counseling. Licensed clinician within the Commonwealth of MA preferred
• 3-5 years’ experience in clinical services
• Skill in both verbal and written communication
• Strong interpersonal and communication skills
• Experience with triage in a clinical setting and knowledge of social service systems in Suffolk county
• Preferred lived-experience with Juvenile Court, DCF, DYS and other child-serving agencies

Interested candidates should apply to HR@williamjames.edu. Cover letters and resumes can be directed to Ellen Collins.

William James College, located in Newton, MA, is the largest accredited educational institution of psychology in New England. The College, which has four academic departments offering certificates, bachelor’s, master’s and doctoral degrees, has been on an exciting and inspired growth trajectory since 2002, expanding from an enrollment of 132 students and an operating budget of $2M to 750 students and a $31M operating budget today.

We are a mission-driven organization with a focus on ensuring the mental health workforce can meet the ever-growing need for trained mental and behavioral health professionals regionally, nationally and globally. We also aim to create a workforce that is both culturally diverse and responsive. Towards these ends, the College has developed academic programs focused on preparing graduates to address the unmet mental health needs of underserved populations including: Train Vets to Treat Vets, Latino Mental Health, Geropsychology, and the Black Mental Health Graduate Academy.

Nationally, the average graduation rate is 50 percent. William James College has consistently maintained a 90 percent graduation rate and 93 percent of graduates secure a job within six months of graduation. In short, William James College has a great story to tell.

We are seeking an entrepreneurial major gifts professional who can play a leadership role in building a robust major gifts program. Reporting to the Vice President of Institutional Advancement, the Major Gifts Officer will be responsible for identifying and meeting with prospective donors (alumni, friends, corporate leaders, etc.) to create and maintain a portfolio of 150+ major gift donors.  This position will work closely with the senior leaders, trustees, faculty, and staff to create individualized cultivation and solicitation plans that lead to major outright and deferred gifts in support of the College’s annual, multi-year and special project fundraising priorities.

Duties include, but are not limited to

• Develop and execute strategies to build a portfolio and manage a pipeline of 150+ major gifts prospects with the capacity to make gifts of $10,000 and more annually or on a multi-year basis;  
• Complete a minimum of 120 individual visits annually to cultivate and solicit major gifts from your portfolio of prospects and donors. Generally, face-to-face solicitations are expected;
• Ensure effective stewardship of major and planned gift donors;
• Gain a comprehensive understanding of the mission and priorities of the college and make a persuasive verbal and written case for supporting key programs and projects, effectively matching the interests of prospects to specific college needs;
• Develop materials used by the president, vice presidents, trustees, and other key institutional representative for meetings, visits, or individual contacts;
• Coordinate specialized appeals targeted at constituent groups associated with a particular discipline, program or initiative;
• Collaborate with senior administrators, deans, faculty, and volunteers to develop ideas that translate the college's fundraising priorities into gift proposals and to advance major gift prospects;
• Work across departments and program areas to develop engagement and recognition opportunities for major donors;
• Master optimal utilization of Raiser’s Edge resources to gather, record, and properly store information about prospects and donors;
• Participate in the planning and execution of special events;
• Submit timely contact reports for each visit with detailed briefing papers;
• Serve as a key liaison for advancement with academic deans, program directors, other campus leaders, and faculty;
• Work with the leaders, faculty and staff throughout the college to develop funding opportunities, engage in relationship-building activities of many kinds with faculty, volunteers, and prospects;
• Continuously improve skills and knowledge, including participation in appropriate professional organizations and professional development opportunities;
• Perform other duties as assigned.

Requirements

• Bachelor's degree, master’s preferred, and five-plus years of successful experience in development and fundraising, which include major gift experience, preferably in higher education, with an understanding of major gift planning and prospect development. A valid driver's license. Strong interpersonal and communication skills, as well as a high level of sophistication and maturity in social and professional settings. Ability to travel and work varied hours, including nights and/or weekends. 
• Discretion and an ability to interact with high-level donors and maintain a high level of confidentiality;
• Proven track record of successfully soliciting and securing personal major gifts;
• Ability to be an effective advocate for the college, actively listen, work collaboratively with colleagues in a team environment, and be proactive;
• Strong oral and written communication skills;
• Experience with donor management (Raiser’s Edge preferred).
• Demonstrated experience and/or understanding working with individuals of diverse socioeconomic, cultural, racial and ethnic backgrounds;
• Strong commitment to customer service; and
• Conversant in and knowledge of planned giving tools (preferred).

Application Instructions
Please apply by submitting your resume, cover letter, and list of three professional work references to Ellen Collins at HR@williamjames.edu. 

Review of candidates will begin on a rolling basis; the position will be open until filled.   

Provides assistance in support of research activities under close supervision. Performs routine social/behavioral science research and data management activities and procedures. The RA will provide research/administrative assistance to the following subunits:

• Institutional Research
• Program Development, Monitoring & Evaluation
• Federal Grant Programs (e.g., HRSA)
• Statewide Contract Programs (e.g., Department of Veteran Services)
• Foundation Grant Programs

Essential Functions and Responsibilities

• To conduct systematic literature reviews (use online library databases, save the results in a reference/citation database, summarize results for presentation);
• Assist in the development of standard data collection instruments (e.g., paper and online surveys, interviews, observation schedules, focus group guides, topic agendas);
• Perform a variety of routine data collection procedures (implement online surveys, assist in recruitment, obtaining informed consent, administering protocols, conducting interviews, making direct observations, abstracting secondary data from existing records, taking notes, etc.);
• Perform a variety of routine data management procedures (e.g., coding raw data, data entry, importing/exporting data across platforms, producing basic reports, data cleaning, database maintenance);
• Perform basic quantitative data analysis (basic descriptive statistics and bivariate analyses; multivariate experience a plus);
• Perform data visualization to effectively communicate results to various audiences;
• Perform basic qualitative data analysis to organize and analyze data for thematic content;
• Assist in the preparation of grant proposals, reports, presentations and manuscripts for publication;
• Maintains center records, reports and files as required;
• Enhances professional growth and development through participation in educational programs, reading current literature, in-service meetings, and workshops as needed
• Attends meetings as required;
• Maintains established institutional and departmental policies and procedures, objectives, quality assurance programs and safety standards;
• Consistently applies the institution’s values of respect, honesty and fairness and the pursuit of excellence in improving the social and behavioral health status of people, institutions and communities;
• Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment;
• Performs other similar and related duties as required or directed.

Required Qualifications

• Bachelor’s/Master’s degree;
• 0-2 years of experience in research-related activities;
• Experience working in an academic environment and/or institutional research setting desirable
  • An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
• Knowledge of social/behavioral science research methods, principles, ethics;
• Knowledge of program evaluation helpful;
• Knowledge of any of the following is helpful: program evaluation, health services, public health promotion, disease prevention interventions, professional education, institutional research;
• Ability to perform basic data management tasks (data coding, entry, cleaning, maintenance);
• Ability to perform basic data analysis, visualization, and reporting (in words, numbers and graphics);
• Experience using quantitative data analysis software helpful (e.g., SPSS); experience with qualitative software also helpful (e.g., Atlas.ti, nVivo);
• Experience using online survey platforms helpful (e.g., Qualtrics);
• Experience using data visualization software helpful (e.g., Excel, Tableau);
• Experience using reference manager software (e.g., EndNote, Zotero);
• Proficiency with Microsoft Office including Word, Excel, PowerPoint, Access, Publisher;
• Excellent organizational and time management skills;
• Excellent communication skills (oral and written);
• Understanding of how to build or use relational databases is helpful (e.g., in REDCap);
• May be subject to increased hours to meet deadlines.

Interested candidates should submit a cover letter and resume to Ellen Collins at HR@williamjames.edu.

The Senior Technical Support Specialist will work as a member of William James College’s (WJC) Information Technology (IT) department, reporting directly to the Director of IT, to provide frontline technical customer service to WJC’s students, faculty, and administrative staff. 

Essential Functions

• Interact and communicate with the College’s entire population (students, faculty, and administrative staff) on a wide spectrum of technical issues on a daily basis, and troubleshoot, solve and train accordingly;
• Serve as the technical advocate of the College’s community by improving and building upon the area of technical support – in collaboration with the rest of the IT team;
• Create sources (i.e., online instructions and FAQ articles, etc.) to grow the IT department’s self-service/self-help efforts;
• Develop a series of workshops and training guides for distribution to the entire WJC community in order to share best practices and introduce new technology;
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree and 1 – 2 years of IT training experience, or 3 years of IT training experience with industry supported certifications;
• Above average level of IT proficiency (including Microsoft Office Suite) – prior experience with ITSM platforms/ticket management and/or Office 365 applications is preferred;
• Customer service oriented with a positive attitude and superior listening skills;
• A high level of emotional intelligence and willingness to work with and train an audience with a wide range of IT competencies;
• A fast learner, self-starter, and eagerness to learn and share IT knowledge;
• Superb problem-solving skills;
• Excellent verbal and written communication skills, particularly in translating technical terms/processes into layman terms – prior experience with technical training and writing is preferred;
• Discretion and ability to maintain a high level of confidentiality;
• Ability to sit, stand, kneel, and walk frequently and for long periods of time;
• Abilities to lift at least 30 lbs and work on a computer monitor for an extended period of time;
• Ability to work some nights and weekends, and travel occasionally;
• Experience in a higher education setting is highly desirable; 
• May be tested on appropriate computer skills as required.

Interested candidates should submit a cover letter and resume to Ellen Collins, Director of Human Resources at HR@williamjames.edu.