Interface referral service
Guides and Resource Library on Mental Health Topics
The William James INTERFACE Referral Service is committed to helping all people to learn more about mental health care, how to access it, and resources to make informed decisions for themselves and their families. Below, we have curated resources that we have either developed ourselves or are including from other reputable sources that we think could be valuable for someone learning more about mental health conditions as well as how to navigate the mental health system.
Starting Places
When you think that you or your family member needs help with their mental health, it can be hard to know where to start. The INTERFACE Referral Service has developed guides to help you take the first steps to getting help, from clarifying your health insurance benefits to figuring out which provider is right for you.
Learn More HereINTERFACE Guides to Mental Health Care
Guides, developed by our staff, to answer questions callers typically have throughout the process of connecting to a mental health provider, including Navigating Telehealth, a Patient Bill of Rights, and Insurance Guide for Families and Individuals to Warmlines to call when you just need support and website resources especially for teens.
Learn More HereResource Library
The INTERFACE Referral Service has vetted and curated this list of resources, providing information on a variety of mental health topics for all age groups and a variety of audiences. Some resources are also available in Spanish.
El servicio de referidos INTERFACE ha revisado y seleccionado esta lista de recursos, ofreciendo información sobre diversos temas de salud mental para todas las edades y varias audiencias. Algunos recursos también están disponibles en español.
LEARN MORE HERE / Obtenga más información aquíService and Confidentiality Information
The William James INTERFACE Referral Service is a mental health referral service and is not designed to respond to urgent situations where someone’s well-being might be at immediate and serious risk. If you require a crisis response to meet immediate safety needs, we will give you the contact information for the crisis responder that can best assist you. We will still be available to you after the crisis has been stabilized to work with you to find mental health services for yourself, child or family.
The William James INTERFACE Referral Service is also very careful with the sensitive information you may share with us, and works to safeguard your information and protect your privacy. However, in situations such as when there is a serious risk of harm to yourself, or of harm to someone else, or someone who may be dependent upon you such as a child, older adult or a person with a disability, we may be required by law to report the situation to an appropriate agency responsible for ensuring safety.
Material on the William James INTERFACE Referral Service website is intended as general information. It is not a recommendation for treatment, nor should it be considered medical or mental health advice. The William James INTERFACE Referral Service urges families to discuss all information and questions related to medical or mental health care with a health care professional.
Helpline
888-244-6843 (toll free)
617-332-3666 (local)
Available for participating communities only:
Mon, Wed, Fri, 9:00 AM – 5:00 PM
Tues, Thurs, 8:00 AM – 6:00 PM